General

ABOUT THE BOOKS

• What are the designs?
• Are the coloring pages single sided?
• What type of paper is it printed on?
• What kind of binding do you use?
• How are the books packed?
• Does the book lay flat?

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DIGITAL DOWNLOAD

• Where do I get a Print Release Form?
• Can I share the pages?
• How can I view the Digital Pages?
• When can I download the pages?
• What format are the pages in?

About the Class

• How can I view the next lesson?
• Where can I download the Additional Resources?
• Where do I go to view the online class?

ABOUT THE CARDS

• Does it come with Envelopes?
• What type of paper is it printed on?
• How are the cards packed?

About the Designs

• What are the designs?
• Can I select the Coloring Theme of the Month?
• Can I draw for Monthly Coloring Club?

About the Membership

• How much does Monthly Coloring Club cost?
• How does Monthly Coloring Club work?
• How do I sign up for Monthly Coloring Club?

Gifts

• How can I gift Digital Download Subscription without emails?
• Do you have Gift Cards?
• Can I send a gift subscription to someone?

SHIPPING

• When does Monthly Coloring Club ship?
• How do you ship your boxes?
• When do I get my first box?
• When should I expect my box?
• Do you ship Internationally?
• Do you ship to Canada?

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Billing and Your Account

• How can I upgrade?
• How do I receive a refund?
• I just joined, when will I be billed again?
• How do I cancel my account?
• How does billing work?
• How do I update my account information?

Contacting Us

• How do I contact you?
• Are you interested in a partnership?
• I'm a blogger, can I review a box?
• Can I draw for Monthly Coloring Club?

Coloring Secret Santa

Coloring Santa Basics

• ★ Quick links to important pages
• What or who is a “rematcher”?
• What is “Matching Day”?
• What is “Shipping Day”?
• What or who is a “giftee”?
• Who or what is a "Santa"?

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About the Exchanges

• Can I make a suggestion for an exchange?
• I don't like the gift I received. What do I do?
• What happens to people who don’t ship a gift or mark a gift received?
• Why can't I report no gift?
• Do I have to reveal myself to my giftee?
• I don’t like my giftee. Can I get a new one?

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MANAGING YOUR EXCHANGES

• How do I prove that I’ve shipped my gift?
• How do I mark my gift as received?
• How do I mark the gift I’m sending as shipped?
• Can I cancel my participation?
• How do I change my shipping or matching preference?

SHIPPING YOUR GIFT

• Sweet! I live close to my giftee! Can I deliver my gift by hand and not bother shipping it?
• Any tips for shipping internationally?
• Can I ship from an online retailer straight to my giftee?
• Am I required to get a tracking number?
• What do I need to send a present through the mail?

REMATCHING

• What happens when there aren't enough rematch Santa volunteers?
• My Santa claimed they sent something, but I've received nothing. What do I do?
• How will I know if I've been rematched?
• Do I need to sign up to be a rematch Santa to be put in the rematch giftee pool?
• I signed up for more than one rematch, will they all be in the same round?
• Can I change the number of rematch gifts I am willing to give?

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GIFT GALLERY & THANK YOU

• Can I share the gift images on social media?
• Where can I thank my Santa?
• Where can I see the gifts other have received?

Coloring Santa Support

• Something on the site isn't working quite right. Who do I tell?
• I have a question that isn't answered here. What do I do?
• Unsubscribing from emails
• I need to change my account details. How do I do that?
• Why is my shipping proof still awaiting admin review?
• Why am I still receiving shipping reminder emails? I shipped!

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